Software technical support
Our customised technical support software is tailored to meet specific customer needs. With a wide range of functionalities and intuitive tools, our software enables technical support teams to quickly and efficiently solve customer challenges.
TOPGRAF is the Italian leader in the B2B channel for the creation and supply of a range of proprietary and/or service solutions designed to meet specific customer needs. Our technical support software is designed to optimise processes and offer complete and reliable management of after-sales activities.
- Legal warranty management
- Technical documentation in compliance with the Machinery Directive
- Spare parts orders
- In and out-of-warranty service reports
- Remote assistance
What companies can do with our software
Manage customer requests effectively
Tracking the status of tickets
Guarantee fast response times
The software platform also offers advanced reporting functionality, enabling detailed assessment of team performance and a better understanding of customer needs.
With our industry knowledge and attention to detail, we deliver tailored solutions that help companies improve operational efficiency and customer satisfaction.